Return and Refund Policy

Abbas and Bro is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. We do not allow the return or exchange of any of our products currently. However, if you have received a wrong/defective product, you can reach out to us for a replacement/refund.

7- days Return Policy for Domestic orders only:

In the unlikely event that the order delivered is in damaged condition, or is the wrong product, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice, and get the refund.

How to Initiate the Refund Process?

  • Customers should contact Abbas and Bro on +919982100177 and write to support@abbasandbro.com to report the incident within 7 days of delivery of the product.
  • Customers should not return the product before receiving a confirmation mail from us about the same.
  • All the products must be returned in their original condition, unaltered and unused.
  • Provide the invoice/warranty card into the package for the return process. Without the above, returns will not be processed.

NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.

 

 

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by the customer while placing the order is not in use).

In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of returned product(s) at our warehouse.